Help

In Mail, open the order email, tap Share (or the arrow), then choose Renvoda. You can also share a screenshot or a PDF receipt. If Renvoda isn’t in the list, scroll to the end, tap More, and turn Renvoda on.

Every shop lays out its emails and receipts differently, and some show the shop’s name only as a picture. Renvoda fills in what it can read and leaves the rest for you. Tap See what Renvoda read to see the text it found. If something was missed, a screenshot of that screen sent to us helps us improve it.

Yes. When an order has several items, Renvoda lists them. Tick the ones you might send back, then save each item on its own or save them together as one order.

For shops it knows, Renvoda uses the shop’s own return rules. For online orders, it never gives you less than the 14 days UK law usually allows, counted from delivery. If you know your shop allows longer, type the number of days.

You can still add items from any shop: type its name, and the number of days it gives you if you know it. To ask us to add it, open the Shops tab in Renvoda and use Suggest a shop, or email hello@renvoda.app. We’ll do our best to add it and its return rules.

Shops change their rules, and we check them regularly, but please tell us at hello@renvoda.app. Shop rules are a guide: the shop’s own returns page has the final word, and you can change the days for any item.

Check that notifications are allowed for Renvoda: open your iPhone’s Settings, tap Notifications, then Renvoda, and turn on Allow Notifications. Also check the reminder times in Renvoda’s Settings, and any Focus mode that might be hiding them.

No. Renvoda can’t see your bank account, cards or emails. After you post something back, it reminds you to check your bank or card around when the refund should arrive. When it has, tap My refund has arrived.

In Renvoda’s Settings, turn on iCloud backup. Renvoda keeps a copy of your items and photos in your own iCloud. You need to be signed in to iCloud with iCloud Drive turned on.

Make sure iCloud backup is on in Renvoda on your old phone. On your new phone, sign in with the same Apple Account, install Renvoda, and choose Restore my items when you open it.

Your first 3 items are free, so you can try everything. After that, Renvoda Pro is a one-off £4.99 for as many items as you like, with no subscription.

In Renvoda’s Settings, tap Restore purchase, signed in with the Apple Account you bought it with. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

No. Everything stays on your iPhone, and backup goes to your own iCloud. We have no account system and no analytics. Read the privacy policy.